INTRODUCTION
This Privacy Policy explains how {{COMPANY_NAME}} (hereinafter “we”, “us”) processes personal data of users of Dark Player (the “App”), including customer and supplier employees and other third parties (“you”). We value your privacy and describe here how we collect, use, store, share, transfer, and otherwise process your personal data.
We may update this Policy from time to time. If changes are material, we will notify you via email, in-app message, or other means.
Please read this Privacy Policy carefully.
If you have questions, contact us at {{CONTACT_EMAIL}}.
If you are located in Mexico, see ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN MEXICO. If you are located in Brazil, see ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN BRAZIL.
COLLECTION AND USE OF YOUR PERSONAL DATA
1. What Personal Data We Collect from You
We collect personal data when you use the App, including:
Services Usage Data. Playlist information (playlists you create, liked songs, most/recently played, play queue); playback data (length of music/videos); playback history (including video history), search records, and hidden items.
Contact Information. Your contact details and the content of your requests/feedback when you reach our support.
Device Information. Device name/type/model/version, OS version, system language, region, carrier information, Wi-Fi status/parameters, App version/ID, network connection type, User ID, Android ID.
Technical Data. Interactions with in-app web (H5) or embedded pages from third parties (e.g., links you share to social apps).
Subscription Information. (If applicable) Transaction or subscription metadata related to VIP or ad-free services.
Android Permissions. When using the App we may request:
Read/Write External Storage. To access and manage local media files you choose to play in the App.
Aggregated/De-identified Data. We may aggregate/de-identify personal data for analytics, feature improvement, research, and similar purposes. We maintain such data in a form that does not identify you and will not attempt to re-identify it unless required by law.
In some cases, providing certain personal data is a legal/contractual requirement or necessary to use specific features. If you choose not to provide such data, some functionalities may be unavailable.
2. Why We Collect and Use Your Personal Data
We process personal data for the purposes and legal bases described below:
- With your consent. For example, enabling link sharing to third-party social apps.
- To provide App services. Use of usage data to deliver music/video playback; subscription and platform data to enable ad-free or VIP access (where available).
- To maintain and improve the App. Device and network data help ensure core functionality and optimize performance for your environment.
- Listening Reports. We may generate periodic summaries/statistics of your listening. You can disable this in settings.
- Customer service. To respond to requests or complaints.
- Legal/compliance. Handling claims, regulatory requests, investigations, and notifying you of service changes where applicable.
- Legal obligation. Disclosures required by applicable laws or authorities.
- Other beneficial purposes with consent. Any additional purposes we explain at the time of collection.
SHARING PERSONAL DATA
We do not sell your personal data. We may share it with third parties as described below and as consented by you:
| Third Party / Category | Shared Personal Data | Purpose of Sharing |
|---|---|---|
| Zendesk (or similar support platform) | Email (optional), Feedback, Device ID/Version | Process user feedback and support |
| Google Drive (device file access) | Privacy Policy | Accessing/storing media files on user device |
| AdMob SDK | Privacy Policy | Personalized/non-personalized ads and measurement |
| Meta SDK | Privacy Policy | Content sharing, analytics, advertising |
| Pangle SDK | Privacy Policy | Advertising and measurement |
| Liftoff SDK | Privacy Policy | User acquisition and analytics |
| Google Play Billing / Google Pay SDK | Transaction ID, Amount, Purchase token, Product ID, Currency, Device | Purchases/subscriptions for VIP services |
You can manage sharing/consents in the App settings where available.
Legal Reasons. We may disclose data to comply with laws, regulations, legal processes, or lawful requests.
External Processing. We may share data with service providers (hosting, backend, analytics) under contractual safeguards consistent with this Policy.
Business Transfers. In reorganization, merger, acquisition, asset sale, or liquidation, we will protect confidentiality and notify you if your data becomes subject to a different policy.
EXPORTING/DOWNLOAD, REMOVING, OR DELETING YOUR PERSONAL DATA
You may access, export/download, remove, or delete your personal data via in-App controls (where available) or by contacting us at {{CONTACT_EMAIL}}. Deletions may be delayed in backups or where retention is required by law or for legitimate business purposes.
PROTECTING YOUR PERSONAL DATA
Security Measures. We implement organizational and technical measures (e.g., encryption, access controls) to protect your data.
Data Transfers. Your data may be processed on servers outside your country. We apply protections described in this Policy and use appropriate transfer mechanisms (e.g., SCCs) as required by law.
- For EEA transfers to non-adequate countries, we use EU Standard Contractual Clauses and, where necessary, supplementary measures.
- For EEA transfers to entities in China (if applicable), we rely on SCCs plus supplementary measures. You can request details at {{CONTACT_EMAIL}}.
CHILDREN’S POLICY
We do not knowingly collect personal data from children under 16. If you are under 16, obtain verifiable consent from a parent/guardian before using the App. If we learn we collected data from a child without consent, request deletion via {{CONTACT_EMAIL}}.
APPLICATION
This Policy applies to services we provide in connection with the App. Third-party products/services you access through links or integrations have their own privacy policies, which govern their processing of your data.
If any provision of this Policy conflicts with applicable law, the conflicting provision will be replaced by a legally permissible provision reflecting our original intent. The remaining provisions remain in effect.
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You may have the following rights (subject to applicable law):
- Access your personal data.
- Data portability.
- Correction/rectification.
- Deletion or restriction of processing.
- Object to processing (e.g., direct marketing).
- Withdraw consent at any time (without affecting prior lawful processing).
- Limit processing pending verification.
- Lodge a complaint with your supervisory authority.
Exercise rights free of charge by contacting {{CONTACT_EMAIL}}. We may verify your identity before fulfilling requests. We will respond without undue delay, generally within one month, extendable by two months where necessary. If we cannot comply, we will explain why (subject to legal constraints).
These rights may be limited in certain situations (e.g., legal obligations, rights of others).
MARKETING
Where legally required, we seek your consent before sending promotional materials. You can withdraw consent at any time by contacting us or using in-App controls.
DATA RETENTION
We retain personal data as long as necessary for the purposes described and to comply with legal obligations, resolve disputes, and enforce agreements. Upon request and where applicable, we will delete your data.
For details on retention periods, contact {{CONTACT_EMAIL}}.
CONTACT US
The data controller is {{COMPANY_NAME}}.
For any privacy questions or requests, contact: {{CONTACT_EMAIL}}.
ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN MEXICO
1. Sensitive Data. We do not process sensitive personal information beyond what is described in “Collection and Use”.
2. Your Rights. You may exercise access, correction, erasure, objection, withdrawal of consent, and use/disclosure limitation rights by contacting us at {{CONTACT_EMAIL}}. Provide: (i) name and contact details; (ii) ID (or Authorized Agent documentation); (iii) clear description of the data and right you seek to exercise; (iv) information to help locate the data.
3. Data Transfer Consent. By using the App and providing personal data (and, where applicable, signing related forms), you consent to the transfers described herein, except where transfers do not require consent under applicable law.
4. Changes. We may modify this section to reflect legal updates. Changes will be announced on this page in advance where reasonable.
5. Contact. Controller: {{COMPANY_NAME}}. Email: {{CONTACT_EMAIL}}. Address: {{COMPANY_ADDRESS}}.
If you believe your rights were affected, you may file a complaint before the INAI. See: www.inai.org.mx.
ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN BRAZIL
1. Sensitive Data. We do not process sensitive personal information beyond what is described in “Collection and Use”.
2. Your Rights (LGPD). Access, correction, erasure, restriction, portability, objection, withdrawal of consent, and complaint to the Brazilian authority. To exercise, contact {{CONTACT_EMAIL}}.
3. International Transfers. We may transfer your data outside Brazil (e.g., to the United States) using appropriate safeguards to ensure an adequate level of protection.
4. Contact. Controller: {{COMPANY_NAME}}. Email: {{CONTACT_EMAIL}}. Address: {{COMPANY_ADDRESS}}.
Language. This Privacy Policy may be provided in multiple languages. In case of inconsistencies, the English version controls.